At Lumino Wear, we strive to provide quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help. Please review our refund policy below:

1. Eligibility for Refund:

  • To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.
  • A video recording of the package unboxing is madatory to process your refund.
  • Returns must be initiated within 7 days from the date of purchase.

2. Non-Refundable Items:

  • Gift cards and downloadable products are non-refundable.
  • Items marked as final sale or clearance are not eligible for a refund.

3. Refund Process:

  • To request a refund, please contact our Customer Support team at luminowearclothing@gmail.com within the specified return period.
  • Provide your order number, a description of the item(s) you wish to return, and the reason for the return.

4. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.
  • We recommend using a trackable shipping method for returns to ensure the safe delivery of the items.

5. Inspection and Processing:

  • Once we receive your return, our team will inspect the item(s) to ensure they meet the eligibility criteria.
  • Refunds will be processed within 2 days of receiving the returned item(s).

6. Refund Method:

  • Refunds will be issued to the original payment method used for the purchase.
  • If the original payment method is unavailable, a store credit or alternative refund method may be offered.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at luminowearclothing@gmail.com.
  • Provide photographs of the damaged or defective item(s) along with your order number.

8. Changes to the Refund Policy:

  • Lumino Wear reserves the right to modify or update this refund policy at any time. Any changes will be reflected on this page, and the effective date will be updated accordingly.

Contact Us: If you have any questions or concerns regarding our refund policy, please contact our Customer Support team at luminowearclothing@gmail.com.

Thank you for choosing Lumino Wear. We appreciate your trust and are dedicated to ensuring your satisfaction with our products and services.